Privacy Policy

Last Updated: February 1, 2026

1. Introduction

CloudWRT ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud management platform and services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Company name and role
• Billing information (processed securely by third-party payment processors)
• Account preferences and settings

2.2 Device and Network Data

To provide our services, we collect information from your managed devices:

• Device identifiers (MAC addresses, serial numbers)
• Network configuration and settings
• Performance metrics (bandwidth, uptime, errors)
• Connected client information (MAC addresses, connection duration)
• Log files and diagnostic data

2.3 Usage Information

We automatically collect information about your use of our platform:

• Login times and IP addresses
• Features and pages accessed
• Browser type and operating system
• Clickstream data and navigation patterns

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Monitor device and network performance
• Send service notifications and updates
• Provide customer support
• Detect and prevent security threats
• Comply with legal obligations
• Generate anonymized analytics and insights

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist with hosting, analytics, and customer support
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure data centers with physical security
• Employee security training and background checks

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account information: Duration of account plus 90 days
• Device metrics: 90 days (aggregate data may be retained longer)
• Billing records: 7 years for tax compliance
• Support tickets: 3 years

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in portable format
• Opt-out of marketing communications
• Lodge a complaint with supervisory authorities

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and security
• Preferences and settings
• Analytics and performance monitoring
• Fraud prevention

You can control cookies through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the platform.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: [email protected]
Mail: CloudWRT Privacy Team, 123 Market Street, Suite 400, San Francisco, CA 94105