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Create Ticket →| Feature | Free | Standard | Professional | Enterprise |
|---|---|---|---|---|
| Knowledge Base Access | ✅ | ✅ | ✅ | ✅ |
| Community Forum | ✅ | ✅ | ✅ | ✅ |
| Email Support | 24hr | 8hr | 4hr | 1hr |
| Live Chat | ❌ | Business Hours | Extended Hours | 24/7 |
| Phone Support | ❌ | ❌ | Business Hours | 24/7 |
| Dedicated Support Engineer | ❌ | ❌ | ❌ | ✅ |
| On-Site Support | ❌ | ❌ | Available | Included |
99.9% SLA for Professional and Enterprise plans with service credits for any downtime exceeding the SLA commitment.
Priority routing based on severity level. Critical issues receive immediate attention with escalation protocols.
Target resolution varies by plan and severity. Enterprise customers receive fastest resolution with dedicated resources.
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For Enterprise customers with critical issues